Returns and Exchanges

2-Period Guarantee

Give us 2 periods - you’ll need one to get used to the idea of flowing and to work out the best way for you to Period. Then you’ll need the second just to get really into it. If you are not completely obsessed, we’ll give you your money back. No strings attached. Contact us at returns@period.co and we will work it out. 

Exchanges of Domestic (US) Orders:

  • All returns are refunded via store credit in the form of a The Period Company E-Gift Card. Once your return is fully processed, we will issue you store credit in the form of a The Period Company E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
  • Customers are able to return items within 30 days from when the order was received. After 30 days, a purchase/return is no longer eligible for a refund.
  • Items must be clean and unworn. If the items are worn/dirty, we will refuse the exchange/refund and return them back to you at your cost. 
  • The Period Company is not responsible for any shipping charges that may occur from a return.  

Return Address:

The Period Company 
ORDER NO. 

2875 N. Lamb Blvd

Ste#2

Las Vegas, NV, 89115

 

  • Refunds will be issued once the goods are received and inspected. 
  • Once The Period Company receives a customer's package, their refund will be processed within 15 business days. The customer will be notified via the same email used to purchase the order. Please note that shipping delays are out of our control and may affect refund times.
  • Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information - typically 3-5 business days.
  • Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
  • The Period Company is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, The Period Company will not issue store credit for your returns.

International Returns

All international sales are final. Please also note The Period Company is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to The Period Company, The Period Company will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the chat box on the bottom right of each page. Or send us an email at returns@period.co Once we receive your request, we will be in contact with you to address and resolve the issue.

What if I have more questions?


We're here to help. Chat with us with the chat box on the bottom right of each page. Or send us an email at returns@period.co